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GM Expands Website to Help Recalled Vehicle Owners



GM has had a hard year, with many recalls.  General Motors Co.’s website for owners of its vehicles recalled for faulty ignition switches has been expanded to include all 20 models involved, the automaker said.

The site, www.gmignitionupdate.com, launched in April. It initially informed owners of the 2.59 million mostly small cars, including the Chevrolet Cobalt and the Saturn Ion, that had ignition switches that could turn the engine off, disabling air bags.

The recalls of cars with defective ignition switches have been linked to at least 13 deaths. GM has been criticized by safety advocates and fined by U.S. safety regulators for not acting until years after some of its engineers knew of the problems.

The website has information for about 15 million owners of the 20 models recalled for a potential ignition switch defect, GM said on Saturday.

Some of the models now on the expanded website are Chevrolet Malibu and Impala sedans and four Cadillac models.

GM said it also mailed about 1.9 million letters from CEO Mary Barra to owners of the initial set of 2.59 million owners, urging them to bring their cars in for repairs.

More than 1 million letters went to owners who had not responded by ordering parts via the website or from dealers, and another 875,000 went to owners who ordered parts but had not brought their cars to dealers for repairs, said GM spokesman Alan Adler. How will this affect the industry standard?  Will other auto makers be forced to follow  in GM foot steps?

 

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August 19th, 2014

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